customer service Tag

There's nothing like landing that new account. But the reality of business is you're likely going to lose a customer or two over the years. It's disappointing, but not every customer is going to be a perfect fit. The key is to keep your customer churn rate as low as you can. Read on to learn more! What is “Customer Churn?” Customer churn is the percentage of customers that stopped doing business with you during a specific time frame. Churn rate is calculated by dividing the number of customers you lost by the number of customers you started with, for example, during one quarter. You want your churn rate to be as low as possible. While a 0% churn rate is nearly impossible, high customer churn is preventable. Here are five...

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5 Key Ways to Improve Customer Support | PrintersXclusive

Many companies spend thousands of dollars building their brand only to lose that positive brand identity with poor customer support. The fact is, your customer support representatives are often the first direct contact a customer has with your business and making it difficult to get the help they need can eliminate that positive brand image pretty quickly in the digital age. What follows are a few expert tips to improve your customer support to build a greater positive image for your business: If you can do it and have the bandwidth, offer 24/7 phone-based customer support. There's nothing worse than calling for support and getting a recording telling you to call back during business hours. As more millennials enter the workforce, 1-800 customer support isn't...

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