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5 Ways a Managed Print Program Benefits Your Business | Printers Xclusive

Do you have an accurate picture of what your organization is spending on print-related activities? If not, you're not alone. Surprisingly, a study released by the Gartner Group revealed that 90 percent of businesses don't how much they spend on print. This statistic is alarming, especially considering that printing is typically an organization's third largest operating expense behind rent and payroll. Partnering with a Managed Print Services provider can help you to trim your printing costs by as much as 30 percent and ensure that you have the right technology in place to maximize efficiency in the workplace. Here are several ways that a Managed Print program can help your organization to save money and take control of your print environment: ...

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Don't Be a Victim of Toner Pirates | PrintersXclusive

Today there are all kinds of scam artists out there looking to defraud vulnerable businesses. A new scam that is taking hold is the toner scam, and the thieves are referred to as “toner pirates.” It's becoming more common, and it's a scam that's easy to fall for. In 2017, 21 people were arrested in a $126 million dollar telemarketing scam that involved selling overpriced toner cartridges to small businesses and charities. How the Toner Scam Works In many businesses the ordering of print supplies is often decentralized and unmanaged. And because they require frequent replenishment,  toner cartridges are an ideal target for scammers. Often, the scam will start with a phone call to conduct a survey, or  to ask for information about your...

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Print Assessments: Everything You Need to Know | PrintersXclusive

When was the last time that your organization had a print assessment completed? If you’ve never had one - you are likely paying more than you need to for your printing needs. What is a print assessment? A print assessment takes into account actual printing behaviours, volumes and use within your workplace over a predetermined period of time. A fact-based report based on these findings is produced to help business leaders gain a clear understanding of their current printing costs and identify opportunities to reduce these costs. What is included in a print assessment? Inventory of all print devices, both networked and offline Usage data for each device - black & white and colour volumes Actual printing costs, broken down by page, by device...

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Uncover These Hidden Costs of Printing | Printers Xclusive

Any organization looking to save money needn't look much further than their printer fleet. It's true that printing is an inevitable part of doing business, but that doesn't mean you should pay any more than you have to. Knowing where to look for hidden print costs is the first step towards saving; here are some great tips to get you started. Be More Productive Productivity levels can drop when time is wasted in line waiting to use an overburdened printer, or another round of repairs on a bargain copier. Place high quality, efficient equipment strategically throughout your office to save both time and money. Change Your Default Settings Printer manufacturers set their defaults to single-sided, color prints, which cost the most to produce, when for most...

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5 Key Ways to Improve Customer Support | PrintersXclusive

Many companies spend thousands of dollars building their brand only to lose that positive brand identity with poor customer support. The fact is, your customer support representatives are often the first direct contact a customer has with your business and making it difficult to get the help they need can eliminate that positive brand image pretty quickly in the digital age. What follows are a few expert tips to improve your customer support to build a greater positive image for your business: If you can do it and have the bandwidth, offer 24/7 phone-based customer support. There's nothing worse than calling for support and getting a recording telling you to call back during business hours. As more millennials enter the workforce, 1-800 customer support isn't...

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Managed Print Services: A Real Advantage | PrintersXclusive

Managed Print Services (MPS) is defined as "services offered by an external provider to optimize or manage a company’s document output." Although this definition may seem quite broad, the results are pretty specific; gaining an in-depth understanding, visibility and control of your company’s print environment to help you lower costs and improve productivity. MPS can also improve your company’s sustainability and increase document security. What’s Covered? Managed Print Services covers your entire print environment including managing and optimizing devices, output and the business processes you use daily to support your printing. These include: All output produced by your office staff and mobile employees Desktop printers, scanners and high-volume printers (devices) Technical service, maintenance and all other print-related requests Management of consumables including paper, toner...

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